Frequently Asked Questions

Everything you need to know about shopping at Black Dog Shop.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.

What is your return policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to initiate a domestic return or exchange.

How do I know which size will fit me best?

Every product page features a detailed 'Size Guide' button. We provide specific measurements for each garment to ensure you find the perfect fit before placing your order.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Are your products ethically manufactured?

Yes, Black Dog Shop is committed to ethical fashion. We partner only with factories that guarantee fair wages, safe working conditions, and follow environmentally conscious production standards.

How can I track my package?

Once your order ships, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your delivery status in real-time.